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FAQs
Are we an official distributor?
Yes. We are the official and authorized distributor of A313 in North Europe, sourcing directly from the original manufacturer in Corbigny, France. All products are 100% authentic and shipped from verified facilities.
How long does shipping take?
5–10 business days depending on your location
Once your order ships, you’ll receive a tracking number by email.
What is your return and refund policy?
We accept returns within 14 days of delivery for unopened, unused products in their original packaging.
To request a return, please contact our support team with your order number.
Please note: We cannot accept returns on opened skincare products for hygiene reasons.
Do you accept international wholesale or distribution inquiries?
Yes. We’re open to partnership opportunities in regions outside of Europe. If you are a retailer, pharmacy, or distributor interested in offering A313 in your country, please contact us via our form.
Please note: All partnership requests and commercial communications are first reviewed and coordinated through our official partner and manufacturer, Pharma Développement.
Do you sell A313 in the United States?
We do not sell directly to the U.S., but our official U.S. distributor is French Pharmacy, an amazing partner dedicated to bringing authentic French skincare overseas.
You can order A313 directly from them at: https://frenchpharmacy.com